We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please keep your original packaging for 30 days in case you choose to change your mind.

Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**

The product being returned must have all the original packaging and be in new and resellable condition.

** White Glove Fee is not refundable**

All massage chairs can be returned or exchanged within 30 days.
The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.

In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.

For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.